While there are many things we do to mitigate the risk of shipping pies around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Emporium Pies is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. Our pies can be frozen or refrigerated upon arrival to preserve freshness. 

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition. 

Emporium Pies is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

There are no returns, refunds, or cancellations allowed on any orders that have shipped or been delivered. There are no returns, refunds or cancellations on pies hat have been pre-ordered and not picked up for any reason.  There are no returns, refunds or cancellations on pies hat have been delivered via our delivery vans.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.